Privacy Policy

Last Updated: September 2026

At CrystalRaise, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through crystalraise.in.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information required to process your order
  • Information you voluntarily provide through WhatsApp, forms or customer support
  • Device, browser and website usage information

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Communicate with you regarding your order
  • Provide customer support
  • Respond to your questions and requests
  • Process payments and verify transactions
  • Improve our website, products and services
  • Prevent fraud, misuse or unauthorized activity
  • Comply with applicable legal and regulatory requirements

We may also use your contact information to send service-related communications, such as order confirmations, shipping updates and important account or order notifications.

3. Payment Information

Payments may be processed through third-party payment service providers.

CrystalRaise does not directly store your complete debit card, credit card, UPI PIN or banking credentials on its website. Payment information may be handled by the relevant payment service provider according to its own privacy and security policies.

4. WhatsApp Communication

CrystalRaise may use WhatsApp to communicate with customers regarding orders, payments, customer support and other service-related queries.

Information shared through WhatsApp may include your name, mobile number, order details and information necessary to assist you.

WhatsApp is a third-party communication platform and its use is also subject to its own privacy policies and terms.

5. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

  • Keep products in your shopping cart
  • Remember certain preferences
  • Understand website usage
  • Improve website performance
  • Provide relevant website functionality

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Third-Party Services

We may use trusted third-party service providers for services such as:

  • Payment processing
  • Shipping and delivery
  • Website hosting
  • Analytics
  • Customer communication
  • Website security

These service providers may process information only as necessary to provide their respective services.

We do not sell or rent your personal information to third parties.

7. Order & Delivery Information

To fulfill your order, necessary customer information may be shared with our logistics and delivery partners.

This may include:

  • Customer name
  • Phone number
  • Delivery address
  • Order details

Such information is shared only to the extent reasonably necessary to deliver your order.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or misuse.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain business and transaction records
  • Resolve disputes
  • Comply with applicable legal and regulatory requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details provided below.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

Any updated version will be published on this page with the revised Last Updated date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

CrystalRaise
Website: crystalraise.in
Email: info@crystalraise.in
WhatsApp: +916375012041