Terms & Conditions

Last Updated: September 2026

Welcome to CrystalRaise. These Terms & Conditions govern your use of the CrystalRaise website and your purchase of our products.

By accessing or using crystalraise.in, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About CrystalRaise

CrystalRaise is an online store offering natural crystals, crystal bracelets, crystal jewellery, crystal sets and other related products.

Our products are selected and presented based on their natural characteristics, appearance and traditional or personal associations.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, natural crystals are naturally occurring materials and may vary in:

  • Colour
  • Pattern
  • Inclusions
  • Transparency
  • Texture
  • Shape
  • Size

These natural variations are not necessarily defects.

Product images may also appear slightly different depending on lighting, photography and the display settings of your device.

3. Crystal Meanings & Traditional Associations

Any information provided on CrystalRaise regarding the meanings, properties, intentions or traditional associations of crystals is provided for informational and personal-interest purposes only.

Such information should not be considered medical, psychological, financial, legal or professional advice.

CrystalRaise does not guarantee that wearing, carrying or using a crystal will produce any particular physical, emotional, financial, relationship, career or other outcome.

Crystals should not be used as a substitute for professional medical, psychological, legal or financial advice or treatment.

4. Product Prices

All product prices displayed on the website are in Indian Rupees (₹).

We reserve the right to change product prices, offers, discounts and promotions at any time without prior notice.

The price applicable to an order is the price displayed at the time the order is placed.

5. Orders

Placing an order through our website or WhatsApp constitutes a request to purchase the selected product(s).

An order is considered accepted only after CrystalRaise confirms the order and payment, where applicable.

We reserve the right to cancel or decline an order in circumstances including:

  • Product availability issues
  • Incorrect pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Other circumstances requiring cancellation

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund & Return Policy.

6. Payment

Payments may be made through the payment methods made available by CrystalRaise at the time of purchase.

Payment confirmation may be required before an order is processed and shipped.

For orders placed or confirmed through WhatsApp, customers may be provided with payment instructions or a payment link.

CrystalRaise reserves the right to verify payment before dispatching an order.

7. Shipping & Delivery

CrystalRaise currently offers delivery across India.

We aim to dispatch confirmed orders within the processing time communicated to the customer.

Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, operational delays or circumstances beyond our reasonable control.

Please refer to our Shipping & Delivery Policy for detailed information.

8. Free Shipping

CrystalRaise currently offers free shipping across India on eligible orders as specified on the website.

Shipping terms may be changed or updated from time to time.

9. Free Gift on ₹1499+ Orders

Orders meeting the applicable ₹1499 minimum order value may qualify for a complimentary crystal gift.

The free gift:

  • May vary based on availability
  • May not be exchanged for cash
  • May not be substituted with a monetary discount unless specifically stated by CrystalRaise

CrystalRaise reserves the right to change the complimentary gift or promotional terms from time to time.

10. Customised Products

Certain CrystalRaise products may allow customers to select their preferred crystal or bead combination.

For customised products:

  • The product is prepared according to the customer’s selected options.
  • Customers are responsible for checking their selections before placing the order.
  • Customised products generally cannot be returned or exchanged merely because of a change of preference.

This does not affect applicable rights relating to defective, damaged, incorrect or materially misrepresented products.

11. Returns, Replacements & Refunds

Our return and refund rules are described in our Refund & Return Policy.

Customers should review that policy before placing an order.

Where a replacement or refund is applicable, CrystalRaise may require photographs, videos, order information or other reasonable evidence to verify the issue.

12. Customer Responsibilities

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • Email address
  • Shipping address
  • Order information

CrystalRaise is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

13. Website Use

You agree not to misuse the CrystalRaise website or attempt to:

  • Gain unauthorized access to the website
  • Interfere with website functionality
  • Upload malicious or harmful content
  • Use the website for fraudulent purposes
  • Copy or misuse website content without permission

We reserve the right to restrict access to users who violate these terms.

14. Intellectual Property

Unless otherwise stated, the content available on the CrystalRaise website, including:

  • Brand name and logo
  • Product photographs
  • Graphics
  • Website design
  • Written content
  • Product descriptions

is owned by or used with permission by CrystalRaise.

You may not reproduce, copy, modify, distribute or commercially use such content without prior written permission.

15. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, communication platforms and other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

CrystalRaise is not responsible for the independent policies or practices of third-party service providers.

16. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our control.

17. Limitation of Liability

To the extent permitted by applicable law, CrystalRaise shall not be responsible for indirect or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal rights that cannot lawfully be excluded or restricted.

18. Changes to These Terms

CrystalRaise may update these Terms & Conditions from time to time.

Any updated version will be published on this page along with the revised Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

20. Contact Us

For questions regarding these Terms & Conditions, orders or our services, please contact us:

CrystalRaise
Website: crystalraise.in
Email: [YOUR BUSINESS EMAIL]
WhatsApp: [YOUR WHATSAPP NUMBER]