CrystalRaise — Refund & Return Policy
Last Updated: September 2026
At CrystalRaise, we carefully inspect and securely pack every order before dispatch. As our products include natural crystals, crystal bracelets and jewellery, we maintain a limited return and replacement policy.
1. No Change-of-Mind Returns
We generally do not accept returns or exchanges simply because a customer has changed their mind, selected the wrong product, or no longer wishes to keep the product after delivery.
Therefore, please carefully review the product details, size, images and description before placing your order.
2. Damaged Products
If your order arrives damaged during transit, please contact us as soon as possible.
For a damage-related claim, customers may be required to provide:
- Clear photographs of the outer package
- Clear photographs of the damaged product
- Unboxing video, if available
- Order number and registered mobile number
After reviewing the case, CrystalRaise may provide a replacement or refund, as applicable.
3. Wrong or Missing Product
If you receive a product that is different from what you ordered, or any item is missing from your order, please contact us promptly.
After verification, we may arrange an appropriate replacement or refund.
4. Defective or Incorrect Product
If a product is found to be defective, deficient, spurious, or materially different from the product description or specifications provided on our website, please contact us.
After verification, CrystalRaise may provide a replacement or refund, as applicable.
5. Natural Crystal Variations
Natural crystals are formed by nature and may naturally vary in:
- Colour
- Pattern
- Inclusions
- Transparency
- Texture
- Shape
- Size
Minor natural variations are not considered defects and are not eligible for return or replacement.
Product photographs are intended to represent the product; the actual appearance may vary slightly due to natural variation and lighting.
6. Customised Bracelets
Customised bracelets and personalised products are not eligible for return or exchange due to change of mind or preference, as they are prepared according to the customer’s selected crystal combination.
However, this does not affect any applicable rights relating to a defective, damaged, incorrect or materially misrepresented product.
7. Refunds
Where a refund is approved, the refund will generally be processed to the original payment method, wherever technically possible.
The processing time may depend on the payment provider or bank.
8. Cancellation
An order cancellation request may be considered before the order has been processed or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible.
9. How to Contact Us
For any damage, wrong product, missing item or product-related issue, contact us with:
Order Number:
Customer Name:
Registered Mobile Number:
Issue:
Supporting Photos/Videos:
Contact us through:
WhatsApp: +916375012041
Email: info@crystalraise.in
Our team will review the request and respond accordingly.
10. Policy Updates
CrystalRaise may update this Refund & Return Policy from time to time. Any changes will be published on this page with the updated date.
