Shipping & Delivery Policy

Last Updated: September 2026

At CrystalRaise, we take care to securely pack your order and ensure it reaches you safely. This Shipping & Delivery Policy explains our shipping process, delivery timelines and related information.

1. Shipping Across India

CrystalRaise currently delivers orders across India.

We use trusted third-party courier and logistics partners for order delivery.

2. Free Shipping

Free shipping is available on all CrystalRaise orders across India.

There is no additional shipping charge added to eligible orders at checkout.

3. Order Processing

Once your order and payment have been successfully confirmed, we begin processing your order.

Orders are generally processed and prepared for dispatch within 1–3 business days.

Processing may take slightly longer during:

  • Sales and promotional periods
  • Festivals and holidays
  • High order volumes
  • Unforeseen operational circumstances

4. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Remote or difficult-to-service locations may require additional time.

The delivery timeline is an estimate and is not a guaranteed delivery date.

5. Order Tracking

Once your order has been shipped, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information to follow the status of your shipment.

6. Delayed Delivery

Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural events
  • Transportation disruptions
  • Courier operational issues
  • Public holidays
  • Address-related issues
  • Regional restrictions
  • High-volume periods

If your shipment is delayed, please contact us and we will assist you in checking the shipment status with the courier partner.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Correct mobile number

CrystalRaise is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, unavailable recipient or repeated failed delivery attempts, additional shipping arrangements may be required before the order can be sent again.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts according to its operational policy.

Customers should ensure that someone is available to receive the shipment at the provided delivery address.

9. Damaged Package

If your package appears visibly damaged at the time of delivery, please take clear photographs of the package before opening it.

For a damaged-product claim, we may request:

  • Photographs of the outer package
  • Photographs of the product
  • Unboxing video, if available
  • Order number
  • Other information reasonably required to verify the issue

Please refer to our Refund & Return Policy for information regarding damaged, defective or incorrect products.

10. International Shipping

At present, CrystalRaise ships only within India.

International shipping may be introduced in the future and will be communicated separately.

11. Contact Us

For shipping or delivery-related questions, please contact us:

CrystalRaise
Website: crystalraise.in
Email: [YOUR BUSINESS EMAIL]
WhatsApp: [YOUR WHATSAPP NUMBER]